Shipping policy
Pawliday Co. Shipping Policy
Last updated: October 2026
Free Standard Shipping
Every order ships free with standard tracked shipping, with no minimum spend. Express shipping is available at checkout for $5.
Processing Time
Orders are processed within 1 to 2 business days (Monday to Friday, excluding public holidays). Orders placed on weekends or public holidays are processed the next business day.
Estimated Delivery Times (United States)
- Standard Shipping (free): 5 to 11 business days
- Express Shipping ($5): 2 to 3 business days
Delivery times are estimates, start once your order has been processed and do not include weekends or public holidays. Delivery to other countries is available at checkout and may take longer.
Christmas Orders
The calendar counts down from December 1st, so we recommend ordering early. Carrier networks get very busy in November and December, and we can't guarantee delivery dates during peak season.
Order Tracking
Once your order ships, you'll receive an email with your tracking number and a link to follow your package.
Customs, Duties and Taxes
Orders shipped outside the United States may be subject to import duties, taxes or customs fees set by the destination country. These charges are the responsibility of the recipient.
Shipping Address
Please make sure your shipping address is complete and correct at checkout. If you notice a mistake, contact us through our Contact page as soon as possible. We can only update the address before your order ships. We're not responsible for orders delivered to an incorrect address provided at checkout.
Lost or Delayed Packages
If your package hasn't arrived 7 business days after its estimated delivery date, contact us through our Contact page with your order number. We'll work with the carrier to locate it and, if it can't be found, arrange a replacement or refund.
Questions?
Get in touch anytime through our Contact page.